Return Policy
Return Policy
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms.
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If the product is received in a damaged condition.
You can reach us at kristen.lamb10@gmail.com or our helpline number at +1 (801)-420-5812 to initiate returns.
Breakages
In the case of breakage and any transit damage, please send a picture of the product via E-mail mentioned below within 24hours of delivery and it will be taken care of immediately.
kristen.lamb10@gmail.com
Please consider these points : We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.
Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at kristen.lamb10@gmail.com or reach us at the following number within 24 hours of ordering and we will be happy to assist you – +1 (801)-420-5812
Return Process
Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at kristen.lamb10@gmail.com or at (801)-420-5812 (10AM – 7PM) to initiate a return.
Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on kristen.lamb10@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, Please ship your return package via the SAME COURIER COMPANY, we will bear the cost of return shipping. Please email the tracking number to kristen.lamb10@gmail.com Seal your package and return to the address below:
Still With You
2795 Rolling Knolls Dr Provo,
UT 84604, United States
It usually takes about 5-7 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition.
Refunds
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.